Introduction to Customer Service

This online course will introduce you to the basics of Customer Service.

Suitable for any learner, our online course provides insights on good customer service and the importance of first impressions. It will also give a basic understanding on how to deal with customer needs.

On completion of the course, you will be able to download your own certificate from Virtual College NI.

This course will be delivered through our Virtual Learning Environment and can be completed at your own pace.

This course is an ideal first step towards that can is suitable in any career setting, or as a taster before committing to a more advanced course.

Whilst it is suitable for anyone, it is also valuable continuing professional development for various industry professionals to help them in their day to day roles.